Terms and Conditions:

We value the trust you place in us. That's why we insist upon the highest standards for Comfortable journey. Please read the following statement to learn about our Terms and Conditions for a wonderful hassle free journey:

Note: Our Terms & Conditions are subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website you agree to be bound by the terms and conditions. If you do not agree please do not use or access our Website & services. By mere use of the Website, you expressly consent to our Terms & Conditions.

Important Terms and conditions:

Taxes, Parkings, Time, Kms (On KM Basis For Outstation Trips / Tours Only)

    •    Km And Time Start From Our Garage To Garage

    •    Toll Taxes, Parkings, State Taxes Paid By Hirer

    •    250 Kms Per Day Minimum Charge For Outstation Trips / Tours

    •    AC Will Not Work in Hill Areas Or Stoped / Parked Vehicle

    •    Night Travel Not Allowed in Winters Due To Fog (Strictly), For Safety

    •    We Count 1 Day From 5 Am Till 10 Pm If You Need Vehicle Before 5 Am or After 10 Pm in That Case Client Will Pay Extra Overtime (per hour) Charges as          

         Per Given Price and We Are Not Responsible If Client Reach Late Due To Traffic Jam, Tyre Punchers Etc.

    •    If The Vehicle is Not in Good Condition at The Time of Pickup Plz Inform To Company Phone or Email ID Before Start The Trip.

    •    The rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India

    •    Any abuse to our drivers or unacceptable behaviour or driver feels in risk the driver has the right to ask the passengers to leave the vehicle.


Lump-sump Vehicle Hire Charges/Package (Outstation And Local Trips/Tours)

    •    Pickup and Point Will Be One Only (If Multiple Pickups and Drop Please Mentions Email Conversation Before Paying Booking Amount)

    •    Parking Charges are Extra

    •    Night Travel Not Allowed in Winters Due To Fog (Strictly), For Safety

    •    Total Amount is Valid Only For Places Which is Mention in Booking Email

    •    Tour Destination/Route Cannot Change Without Prior Notice (Amended Route and Tour Destination Rates May Be Change)

    •    We Count 1 Day From 5 Am Till 10 Pm If You Need Vehicle Before 5 Am or After 10 Pm in That Case Client Will Pay Extra Overtime (per hour) Charges as

         Per Given Price and We Are Not Responsible If Client Reach Late Due To Traffic Jam, Tyre Punchers Etc.


    •    If The Vehicle is Not in Good Condition at The Time of Pickup Plz Inform To Company Phone or Email ID Before Start The Trip

    •    The rates are subject to change, depending on the fluctuation of diesel/Petrol prices in India

    •    Any abuse to our drivers or unacceptable behaviour or driver feels in risk the driver has the right to ask the passengers to leave the vehicle.


Delhi Local Use Conditions

    •    Km And Time Start From Our Garage To Garage

    •    Toll Taxes, Parkings, NCR State Taxes Paid By Hirer

    •    Minimum 8 Hours And 80 Kms Limit

    •    Driver Night Charges Start After 10 PM

    •    AC Will Not Work While Stoped / Parked Vehicle

    •    If The Vehicle is Not in Good Condition at The Time of Pickup Pl Inform To Company Phone or Email ID Before Start The Trip


Payment Terms:

    •    All rental payments are to be made by Cash or Bank Transfers. Cheque payments will be accepted only 7 days prior to the time of departure.

    •    Minimum 40% Payment in Advance as a Booking Amount (not refundable amount).

    •    Driver Will Take Balance Full Payment at the time of Pick Up from your pickup location when journey starts.

    •    Please take care of the belongings before leaving the Vehicle and Travel Art Company is not responsible for any loss.

    •    Any delay due to unavoidable circumstances like bandh, traffic jam, breakdown, accidents, severe weather conditions etc Travel Art Company is not held 

         responsible

    •    If the payment on the credit card / Debit Card / Net Banking is declined / Failed for some reason, for alternate payment instructions you must call in Travel Art

         Company, 72 hours prior to the time of departure, else the order is liable to be cancelled.


Cancellation & Refund Policy:

    •    All the cancellation requests should be done through Travel Art Company by calling our helpline number or send Email on Company Email ID. Please don't deal with the driver for cancellation directly.

    •    Do not Leave Vehicle Between Destination Without Any Information.

    •    In case the booking is cancelled 100% of the advance deposit will be deducted/Forfeited as penalty.

    •    If client cancel booking before 10 days of travel, then we will charge 50% Amount on Total Booking Amount

    •    No refund or any changes will be accepted at last minute for tour starting or after starting or middle of the tour.


Cancellation process:

    1.    Travel Art Company will process the ticket cancellation request from You as per the cancellation/refund policy mentioned above.

    2    How does the customer cancel a ticket?

    3    Please call on +91 9999 877 642 for all cancellation related queries. Our customer support team will help you process the request as per the cancellation 

          policy.

 Refund Policy

    1    Customer will be entitled to a 50% refund if cancelled 10 days before the date of departure. Customer will not be entitled to refund for cancellation if less than

          10 days are left for departure.

    2    Seven (7) working days can be taken to refund the amount.


Breakdown

    •    We shall not be responsible for any delays & alterations in the programme or expenses incurred ( directly or indirectly ) due to natural hazards, flight 

          cancellations, accident, breakdown of transport, weather, sickness, landslides, closures/blockades due to political unrest or any other incidents.


Note: Our Terms & Conditions are subject to change at any time without notice. To make sure you are aware of any changes, please review this policy periodically. By visiting this Website you agree to be bound by the terms and conditions. If you do not agree please do not use or access our Website & services. By mere use of the Website, you expressly consent to our Terms & Conditions.

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